Last Updated: October 2026
New World Engineering Limited (hereinafter referred to as “the Company,” “we,” or “NWAC”) places the utmost importance on the protection of your personal privacy and the security of your business information. We are committed to fully complying with the statutory requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (hereinafter referred to as the “Privacy Ordinance”).
The purpose of this statement is to explain in detail how we collect, process, store, disclose, and protect your personal and business information when you browse and use the New World Engineering official website (hereinafter referred to as “this website”) or submit inquiries to us via online forms or instant messaging apps:
1. Types and Sources of Personal Information We Collect
We will only collect personal and business information that you voluntarily provide, in accordance with the principles of legality, fairness, and necessity. Information is collected through channels such as our website contact form, dedicated WhatsApp line, fax, email, or telephone inquiries. The types of information collected include:
- Basic Personal and Contact Information: Name, title, position, business phone number, cell phone number, email address.
- Information on Retailers, Restaurants, and Property Construction Projects: Company’s legal name, business registration number, name of the restaurant or store sign, and detailed address of the construction site (including residential complexes, office buildings, retail spaces in large shopping malls, factory facilities in industrial buildings, or specialized low-temperature cold storage facilities).
- Technical Browsing Data (Collected Automatically): Your Internet Protocol (IP) address, browser type and version, operating system, geographic location information, referral source, duration of visit, and a record of the pages you viewed while on this website.
2. Specific Uses of Personal Information
All personal and business information we collect will be used strictly for the following legitimate purposes related to air conditioning and ventilation projects, statutory approvals, and customer service:
- Engineering Consulting and Valuation: We will respond to your project or maintenance inquiries, assign a licensed technician with 30 years of experience to schedule an on-site inspection as soon as possible, and prepare a customized project estimate and engineering drawings.
- Contract Performance and Project Management: To execute, manage, and follow up on the central air conditioning design and installation, system retrofits and upgrades, and annual maintenance contracts for buildings and shopping malls that you have entrusted to us, until the entire project is successfully handed over.
- Statutory Licensing, Permits, and Reporting: Following project completion or annual inspections, we test ventilation rates and fire dampers in accordance with the law; prepare and issue air conditioning system certificates, Fire Department ventilation certificates (F.S.251), and Class II compliance certificates; and assist restaurant operators in successfully passing license issuance and renewal reviews.
- After-Sales Service and Customer Relations: We provide you with post-installation maintenance follow-ups, reminders for regular air conditioner cleaning and sanitation, customer satisfaction surveys, and 24/7 emergency repair technical support.
3. Retention Period for Personal Data (Data Retention)
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal and accounting obligations.
- Information regarding general engineering consultations that did not result in a partnership will be 12 months ...for secure destruction.
- We will retain relevant client records pertaining to completed construction contracts, drawing revisions, and statutory certifications (such as F.S. 251) in accordance with the law and industry practices, as these records pertain to building fire safety and licensing review records. 7 years or more...so that we can provide clients with historical records and reconcile accounts with government agencies in the future.
- When the retention period expires, we will take irreversible technical measures to permanently delete or anonymize all of your relevant data.
4. Confidentiality of Data, Secure Transfer, and Restrictions on Disclosure
Our company implements the highest standards of confidentiality for your personal information. WeAbsolutely notWe will not sell, rent, transfer, exchange, or disclose your personal information to any third party for direct marketing purposes. However, we may share or disclose such information to third parties under the following necessary, lawful, and compliant circumstances:
- Hong Kong Government Departments and Statutory Bodies: In order to process your restaurant licensing, renovation notification, or annual inspection procedures, we are required by law to submit the necessary documentation to the relevant authorities (including, but not limited to,Hong Kong Fire Services Department, Buildings Department, Food and Environmental Hygiene Department) Submit the required statutory approval forms, information on the subject of the inspection, and construction drawings.
- Legal and Enforcement Requirements: When a Hong Kong court issues an order, when required by law or regulations, or when cooperating with law enforcement agencies in lawful investigations and legal proceedings.
- Third-Party Technology Service Provider: Professional service providers contracted to provide technical support, server hosting, data backup, and website analytics tools (such as Google Analytics and Rank Math SEO) for this website. These service providers are bound by strict confidentiality agreements and may use the data solely to assist in maintaining the normal operation of this website.
5. Cookies and Tracking Technologies Policy (Cookies Policy)
To optimize your browsing experience, record user preferences, and analyze website traffic statistics, this website uses cookies (small text files stored in your browser).
- Essential Cookies: Used to maintain the website's core functionality (such as page navigation and form security).
- Analytical Cookies: This helps us understand how visitors interact with our website (for example, which air conditioning services they search for and which project case pages they view) so that we can continue to improve our website structure.
- You can choose to block or delete cookies by changing your browser settings; however, this may prevent some interactive features of this website (such as submitting the online quote form) from functioning properly.
6. Information Security and Protective Measures
We have implemented multiple physical, electronic, and administrative security measures to protect your personal information. This website is fully equipped with SSL (Secure Sockets Layer) Network Transmission Encryption Technology...to ensure that no data is intercepted by third parties during transmission. Our internal servers are also equipped with strict firewalls and access control systems, and only officially authorized engineering, administrative, and management personnel may access relevant data when necessary for work purposes.
7. Your Statutory Privacy Rights
Under the Hong Kong Personal Data (Privacy) Ordinance, you have the following statutory privacy rights:
- You have the right to verify whether the Company holds your personal information and to request a copy of such information.
- Request that we correct or update any personal information that is inaccurate, incomplete, or out of date.
- Request that we stop using your personal information for specific commercial purposes.
If you wish to exercise any of the above rights, or if you have any inquiries or complaints regarding our Privacy Policy, please feel free to contact us through the following official channels:
- Organization Name: New Treford Engineering Limited
- Office Location: Room C, 3rd Floor, Federal Center, 18 Wo Liu Hang Road, Fo Tan, New Territories, Hong Kong
- Engineering Hotline:(852) 2691-1892 | WhatsApp Hotline:(852) 9210-1622
- Contact Email: [email protected] | [email protected]
8. Revisions and Changes to the Privacy Policy
The Company reserves the right to modify or amend this Privacy Policy at any time without prior individual notice. Any amendments take effect immediately upon posting on this website. We recommend that you review this page periodically to stay informed about our latest privacy practices.
